terms andn conditions

Addictive Bakes Terms & Conditions

Ordering

Terms & Conditions:

  1. For ordering of items, you may refer to the individual items and their available booking dates on the product listings at our online store.

  2. You may select your desired mode for collection at checkout (delivery/pickup), after selecting your booking date and time.
  3. For customized orders, you may Whatsapp us at +6591512070 or drop us an email ([email protected]). You will receive a reply within 2 working days.

  4. Orders are catered to on a first-come-first-served basis.

  5. We reserve the rights to reject any orders.

  6. We are only able to accept orders to be delivered and picked up in Singapore.

  7. Please send in your orders through email/ Whatsapp (at least 2 weeks in advance for customised cakes) to allow us to have ample time to prepare for your order.

  8. For last minute customized cakes orders (confirmation 1 week before the actual day), a last minute surcharge of 10% (on top of quoted cake prices, excluding delivery charges, if any) will be imposed. We will only take in orders on a case by case basis depending on availability.

  9. Orders are subjected to the availability of ingredients and quantity of order. Once you send in an order, please wait to hear from us or receive a confirmation email from us. We usually reply to emails within 2 working days.

  10. Please allow for slight variations of cakes from stock photos as seen on website.

  11. Your order or slot is not confirmed unless payment is received.

  12. All orders made through our online store is final. Please check that your booking timing for pickup/ delivery is correct before placing your order. Changes to the pickup/delivery time slot is subjected to availability, and will incur an additional cost of $20.

Payment

Terms & Conditions:

  1. Other than the payment modes through our online store – Paypal & Credit Card, we accept payments through ATM or internet banking transfers to UOB SAVINGS account. Please contact us via Whatsapp at +6591512070 should you want to use ATM/ internet banking mode of payment.

  2. Should ATM/ internet banking transfer be desired, a 50% deposit (for dessert tables only) or full payment will have to be in before order is deemed as confirmed.

Delivery / Collection

Terms & Conditions:

  1. Delivery is at a flat rate of $20 to anywhere in Singapore, except Sentosa Island and Jurong Island.

  2. An additional $5 is chargeable for delivery to Sentosa Island and Jurong Island.

  3. Delivery time slot will be according to the booking timing you selected on our online store.

  4. Otherwise, self-collection is available at Braddell MRT, Tampines MRT and Bedok MRT only, and will be according to the delivery time slot you selected for your booking.

  5. Please reach within the time frame allocated for pickup collection as it may affect other people. If you are not able to collect your items within the allocated time, please do call us at +6591512070 to inform us, so we can make the necessary adjustments.

  6. Once the cake has been collected or received from our driver, we will not bear any responsibility to any damage to any baked goods thereafter. Additional fees will be incurred should we be called up to fix any baked goods at the customer’s premise, subject to our time availability.

  7. Should any baked goods bought from us be damaged in any way before the reception by the customer, do inform us immediately. Not doing so will be deemed as acceptance of the defect in the baked goods.