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Terms & Conditions

Effective Date: 16 July 2019

Addictive Bakes LLP (“we”, “us”, “Addictive Bakes”) invites you to access and use http://www.addictivebakes.com web site and Email Newsletter (the “Site”, “http://www.addictivebakes.com”, or “Newsletter”).

“You” means the individual interacting with our Site or purchasing goods or services from us.

These terms and conditions (the “T&Cs”) form the T&Cs on which we supply products and services to you. Addictive Bakes may change the T&Cs without notice to you at any time. All such changes to these Terms and Conditions will appear on the Site.

Any information by or on this Site is provided as either information about Addictive Bakes products, people, events, and story’s, or as a platform for online connection and community. To the maximum extent of the law, the owner of this site, its directors, agents, employees and affiliates expressly excludes all liability to you for any consequences resulting directly or indirectly from any action or inaction you take based on the information found on or material linked to on this site.

By using the Site, you understand, accept, adhere and agree to be bound by the following T&Cs, whether or not you have reviewed them.

1. About Us

Addictive Bakes LLP is a company registered in Singapore. Our company registration number is T19LL0923E. We are a home based business operating under the Urban Redevelopment Authority (URA) Home Based Businesses Criteria. Our registered office address is 25 Lorong 3 Toa Payoh #15-15, Trevista, Singapore (319583). Our registered office address is used for customer collection and food preparation purposes. Food preparation and customer collection is also conducted at 12 Bedok Reservoir View #10-32 Singapore (479237).

“Collection” or “pickup” in these T&Cs refer to the customer receiving products from our registered office address or other additional pickup locations listed on the Site.

2. Our Contact Information

 For all communication purposes, you can write to us at hello@addictivebakes.com.

“Write”, ”Writing” or “written” in these T&Cs includes emails.

If we need to contact you, we will refer to the information provided by you to us in your order. Writing to you at the postal address or email address provided by you to us will be our default mode for contact. For urgent service-related matters, we will reach you by telephone, WhatsApp message or WhatsApp call.

We are not obliged to respond to requests sent by you after operating hours.

3.  Intellectual Property Rights

Addictive Bakes is the owner or the licensee of all intellectual property created on the Site, Newsletter, Facebook Groups, social media content on all platforms, and paid products and services. These intellectual property are protected by Singapore copyright laws as original works. The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to Addictive Bakes.

We reserve the right to use photographs of orders we prepare on our website, blog, Instagram pages, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, please let us know at the time of ordering in “Order Notes” field during checkout, or email us at hello@addictivebakes.com with your order reference number.

4. Use License

If we have materials on the Site which you can download, permission is granted to download copies of the materials for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;

ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii. remove any copyright or other proprietary notations from the materials; or

iv. transfer the materials to another person or “mirror” the materials on any other server.

v. use the Site for any unlawful purposes

vi. Damage, disable or otherwise impairing the Site, or interfere with another party’s use of the website

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Addictive Bakes at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

5. Termination

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use of our Site. When a breach of these T&Cs has occurred, we may take all or any of such action as we deem appropriate:

  • Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;
  • Issuing a warning to you;
  • Commencing legal proceedings against you for loss resulting from your breach; and
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these T&Cs. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

6. Disclaimer of liability

The Site and Newsletter and any communications service, including other interactive service that may be available to you on or through the Site or Newsletter are provided to you for entertainment and informational purposes only. In no event shall Addictive Bakes or its affiliates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to view or use the materials or content on the Site, even if Addictive Bakes has been notified orally or in writing of the possibility of such damage.

7. Governing law and jurisdiction

Any claim relating to Addictive Bakes are to be governed by and interpreted in accordance with the laws of Singapore without regard to its conflict of law provisions. The courts of Singapore have exclusive jurisdiction to settle any dispute in connection with the Website T&Cs.

8. Indemnities

You agree to indemnify us fully, defend us, and hold us and our partners, affiliates, officers, directors, agents, licensors, and suppliers, from all claims, losses, and damages, including legal fees, arising from (i) your use or misuse of the Site; (ii) your breach of these Terms; (iii) any claims of infringement of a third party’s rights; (iv) damage to tangible property, bodily injury, or death; (v) negligence or willful misconduct caused or attributable to you or any of your agents, (vi) and/or your violation of any law or the rights of a third party, including the use by any other persons accessing the Site using your Internet account caused by your action or inaction.

9. Refunds

There will be no refunds of any kind for any products or services offered by Addictive Bakes sold on or through the Site. All sales of this type are full and final.

In extraordinary instances where we reject your order, we will contact you within 24-hours to arrange for a refund, either in whole or in part. Payment processing fees charged to us by our payment processor (Stripe or PayPal) on the original charge may not be refunded to you in our sole and absolute discretion.

10. Orders & Payments

Once your payment has been completed, you may not make any order cancellations or order amendments.

Under extraordinary circumstances where we agree, but are not obliged, to make order amendments for your order, we will confirm the changes via email, telephone, WhatsApp message or WhatsApp call.

We reserve the right to accept or reject any orders received from or made through our site in our sole and absolute discretion.

We shall be entitled, but not obliged, to process your order without any further consent from you or written notice to you (such as email, phone call, text message, WhatsApp message & WhatsApp call).

11. Product Description and Defects

We try to be as accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, the product images in our website are for illustrative purposes only. Products may vary slightly from their images. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colours are as true to life as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

All weights, recommended servings and product sizes are approximations only.

Slight modifications may be made to your baked goods’ design as we deem fit for practical and aesthetic reasons.

Minor variances in cake diameter size (within 0.5 inches) and cake height (within 2 inches) are not considered to be a defect.

In the event that you receive a defective item, please call us immediately at +65 9151 2070 so that we can provide assistance. We will arrange for a replacement product, partial refund, or full refund, in our sole and absolute discretion.

12. Deliveries

The delivery fee of your Order will be displayed to you on our Site.

We reserve the right to reject your order, or request for additional payment to deliver your Product to delivery location(s) which require additional time and effort for us to reach (for example, Jurong Island, Sentosa and Tuas).

Your desired delivery timeslots for your order(s) provided via the Site are estimates only and delays may occur. We will make every reasonable effort to deliver your order to you within the delivery timeslot informed to you via the Site. In the event where the delivery of your product shall be delayed, we will inform you accordingly and your order shall be dispatched as soon as we are able to do so. The time for delivery shall not be of the essence, and neither we nor any of our agents shall be liable for any delay in delivery howsoever caused.

A courtesy reminder call/SMS will be made to the contact details listed in the “Shipping Address” of your order the day before the date of delivery. If you wish to opt out of this reminder, please notify us in the “Order Notes” field during checkout, or email us at hello@addictivebakes.com with your order reference number.

In the case where the intended recipient is not present during the delivery timeslot chosen, we will do our very best to leave them in a safe place (with a neighbour, receptionist, maid etc.). However, we cannot keep hold of the products for re-delivery and they will be left at the address you have given us.

The order recipient shall be wholly responsible for checking that the products delivered are in acceptable condition. If no issues are raised to us during the time and location of receiving your product(s), we will not accept liability for any complaints made after this time regarding damage to the cake, incorrect cake design or missing items (including knife, candles, decorations).

13. Pickups

A courtesy reminder call/SMS will be made to the contact details listed in the “Shipping Address” of your order the day before the date of collection. If you wish to opt out of this reminder, please notify us in the “Order Notes” field during checkout, or email us at hello@addictivebakes.com with your order reference number.

All changes to collection date will not be entertained. Changes in collection time are subject to available time slots.

All collections must be made by the end of the working day. Products that are not collected by closing time will be kept for collection on the next working day. Product(s) not collected within 2 days from original date of collection will be discarded and refund requests will not be entertained.

The order recipient shall be wholly responsible for checking that the products collected are in acceptable condition. If no issues are raised to us during time and location of receiving your product(s), we will not accept liability for any complaints made after this time regarding damage to the cake, incorrect cake design or missing items (including knife, candles, decorations).

14. Storage

You may store our cakes in an air conditioned area for up to 5 hours.

If refrigerated, our cakes, depending on its size, require time to thaw before cake cutting and consumption.

Please refer to the details below:

  • 6 & 7 inch cake: At least 2 hours in room temperature.
  • 8 inch cake and all two tier cakes: At least 3 hours in room temperature

Buttercream cakes should not be cut and consumed straight from the fridge as it will be crumbly and difficult to cut.

Cakes, macarons or leftovers should be stored in the fridge and consumed within 2 days from date of collection or delivery.

15. Allergies & Dietary Restrictions

Our consumable products are non-halal certified.

We do not recommend our cakes for those with allergies, as we bake in a kitchen that handles wheat, dairy, nut and soy. We shall not be liable for any allergic reactions.

16. Coupon Codes

Each coupon is identified by a Coupon Code and has different requirements and rewards.

All requirements stated on the coupon must be met to receive the discount.

Coupons are redeemable only on the Site and applicable to purchases via our Site only.

Certain products may not be eligible for discount.

We will not entertain requests to reimburse or apply Coupon code after your payment for order has been completed.

With Love,
Addictive Bakes LLP